Refunds
Email us within the window below and we refund the payment in full. You don't have to give a reason.
On this page
Subscriptions
Cancel any time; access runs to the end of the paid period. Not satisfied? Email support within 30 days of your first payment for a full refund of that payment.
One-off digital products
One-off digital products (the Buy-Below Sheet, the lot valuation and any one-off data product): email support within 14 days of purchase for a full refund.
Shop offers
Shop offers (the Pilot audit, the Stock pricing audit and the Weekly price list for shops): email support within 30 days of your first payment for a full refund of that payment. The 14 days above do not apply to them.
Founding Lifetime
Founding Lifetime (one payment of €99, no longer sold): buyers can email support within 30 days of payment for a full refund. Access started at once only if the buyer asked for it and acknowledged at checkout that the 14-day withdrawal right is lost once access has been provided; the 30 days apply regardless (Terms, section 8).
Free trial and renewals
Your first Starter or Pro subscription starts with a free trial of up to 7 days. Cancel before it ends and you pay nothing; the first charge is taken when the trial ends, and the 30-day refund above counts from that payment. Paid plans renew automatically until you cancel in your account; cancel before the renewal date to avoid the next charge. The Weekly pass (€4.99 a week, renews every week) works the same way, with the same 30 days from its first payment.
How to ask
Email support@resaleiq.dev from the address you paid with. We aim to reply within 2 business days and refund to the original payment method through Stripe. Contact
Right of withdrawal
You also have the EU 14-day right of withdrawal; the 30-day refund above covers it in full. Terms of Service
To withdraw online, no sign-in needed, use Withdraw from contract here.
Model withdrawal form
Complete and return this form only if you wish to withdraw from the contract. You can send it by email to support@resaleiq.dev, or use the online function instead.
To Resale IQ (support@resaleiq.dev), postal address in the Legal notice:
I hereby give notice that I withdraw from my contract for the provision of the following service: ______ (Starter, Pro, Weekly pass or the name of the one-off product)
Ordered on: ______
Name of consumer: ______
Address of consumer: ______
Signature of consumer (only if this form is notified on paper): ______
Date: ______